Horchow Reviews

I ordered a light fixture that was 40% off. The day it was supposed to arrive I got email saying they canceled my order and that the money would be refunded back to my account. Website still said the item was in stock so I called to inquire about why it was canceled. They didn't know and offered to help me put the order through again. Only this time it wasn't 40% off it was only 30% off. They refused to give me the 40% off even though it was all documented in their system.

I ordered my water fountain in July, they promised an August delivery. It didn't arrive until January, and a bunch of boxes, surrounded by 2 feet of snow. Not a good time to assemble a fountain. I spent another $700 getting it assembled only to find that the top part of the fountain was missing all together. So we contacted them to send the top part that I had paid for, only to be told that it was past 30 days and there was nothing they would do for me. The pump died after two hours. Now I have an embarrassing expensive piece in my front entryway in a very exclusive neighborhood and nothing that they will do for me. I've even asked them to come and get it and refund me the installation costs. And they are just ignoring me. How hard would it be to just send me the top piece?

Doooooooo not buy furniture here!
They are fake same item back force 5 time
They are just expansive but cheap and damaged furniture,

Firstly, I love Horchow (Neiman Marcus) and their unique, quality furniture. This review is a bit lengthy, but it may save you a headache and help in your decision.

I purchased a sofa and chair from Horchow recently. The sofa arrived damaged. With my past experience, sofas and chairs are originally packaged in boxes and or crates after being manufactured. I'm going to go out on a limb and say that this sofa and chair were originally boxed and Sun, LLC removed them from the protective box or crate, wrapping each in blankets.

This is what is printed on the Horchow website: "Sun Delivery and their affiliates specialize in "blanket" wrap for heavy and ornate furniture.". I imagine, if you asked why the furniture was removed from the original packaging, Sun would say that they had to inspect the furniture to insure it was not damaged prior to shipping and delivery. If you asked me, I would say the furniture is blanket wrapped so that more furniture can be stuffed in a delivery truck.

So, take it out of the original box and plastic protection and have warehouse workers with probably dirty hands in a dirty warehouse, blanket wrap nice clean, expensive fabric furniture... Brilliant.

The chair I purchased also arrived in a blanket minus the plastic protection. You would think that professionals would at the least cover the chair first with plastic and then wrap it with a blanket. I'm not a professional furniture wrapper or delivery service, but I have excellent common sense. If you are going to blanket wrap fabric furniture and not first protect it with plastic, wrap it in a white blanket to prevent color transfer.

Looking at the chair, I could make the argument that the white fabric on the chair is not as white as it should be, due to blue blanket rubbing against the fabric. I guess, if the fabric isn't ripped or the arms and legs broken, I should be happy it was delivered. SMH

I originally ordered two sofas. I cancelled the order for the white sofa when the estimated delivery date was pushed out 3 months; I have no clue if I would available for a delivery 5 months from now. In hindsight, I probably saved myself another headache; a white sofa wrapped in a blue blanket... no thank you.

According to Horchow, I have to wait 2 weeks to be contacted by the delivery company to schedule the return of the sofa. Now, I have to make sure I am in the city and available for the next 2 weeks. Lastly, I have to wait until Horchow receives the furniture back, before I can get a refund. I have $4443. 44 tied up with Horchow and no usable sofa, due to Sun, LLC's blanket wrap and negligence. BTW. Horchow did offer to send another sofa, if I paid another $4443. 44 and waited for an estimated shipping date sometime in June. Let me think... same shipping company, $8886. 88 out of pocket and delivery maybe sometime in August. Thank you, but no thank you.

I would give Horchow 5 stars for the quality of the furniture, but due to my experience with this purchase, 2 stars is being generous.

Company deserves its 1.6 rating or less! Placed an order and the delivery date was pushed back twice - weeks at a time. Double charged me once after one of those changes so I had to call them. Then Horchow canceled the order altogether stating unable to fill.

I had ordered a pair of lamps that were back ordered for three months. Received an email stating they would be back ordered another month. I called and emailed to cancel and they tell me they don't know if they can do that! What type of operation is this?

This company is terrible they send me ruined table set with black patches all over and smell horrible. I started a return right away it has need a month and didn't refund me again... don't trust them spam

For the last 3 years or so it has been one disappointment after another with Horchow. Their delivery is very poor, it takes forever to receive items that aren't on backorder when you make the purchase and their communication is incredibly sub par. You call customer service to discuss the situation and no one has any idea what is going on over there, all you get is empty answers or the same old customer service rhetoric. I cant write a review about two specific (expensive) pieces of art that I purchased on Horchow itself which is also bull. These purchases were made back in November 2021 and just recently arrived? No one even let me know they were coming with the deliveries so it's lucky I was home. On the 2 pieces of art title "Hidden Traditions I & II" there is no actual ceremonial mask on either one of these pieces as the description suggests, they are just painted on images that sort of resemble the photos and I feel like this is a gross misrepresentation of the pieces. The photos make it seem like actual masks are involved and so does the description which reads: "Ceremonial masks have been used by African tribes for transcendental purposes for centuries. Featured in the center of the composition, it rests upon a pattern of indigenous symbology and markings". The painted on images look nothing like the photos and secondly they took 9 weeks to arrive, that's nuts. Im super unhappy. And while we are at it, I still haven't received a third order from the same date and not one person can give me a straight answer about where this item is located. Last year I had trouble receiving items art that weren't damaged so I had to return the item, pay for it again (before the 10 days it takes to credit the original purchase) and start the whole ordering, shipping and delivery process over again. This happened more than twice as I recall. 2 years ago I couldn't get the correct items sent to me, they just shipped random pieces I never ordered and then I had to jump through hoops to send back and cancel the order and start over again on those pieces. For a Neiman Marcus brand store this is totally unacceptable. You talk to customer service but nothing is ever done to resolve these problems, it happens so often its sad and Im sure Im not the only one this has happened to. I am completely done with Horchow, they just aren't that special to me anymore.

I ordered a John-Richard centerpiece in June 2021. It was supposed to arrive in August and then got delayed to December. I said ok and they waived the shipping charges, which was nice. I kept getting emails that it would arrive December 24th but I figured I would call. I called and was assured that it would arrive on time. Four days ago, I got an email that it would not arrive until April 29,2022. I called again and the man I spoke with had no idea why the delay. He asked me to give him 48 hours to check and see what happened. Of course, I never heard back and so I called again and now was talked that the reason is because they ran out. How does this even make sense? Did they sell mine to someone else? Anyway, I cancelled my order now I need to make sure that my credit card gets refunded. Very poor company. My first and last order with them.

I ordered a console table which arrived broken. It was supposed to be picked up and returned. Fed ex was a no show and their customer service agents refused to help. They are a bunch of scam artists